by Aayush Kishore, NAMI Mercer Intern
How Can We Improve and Change Culture
Culture is defined as, “the values, beliefs, language, rituals, traditions, and other behaviors that are passed from one generation to another within any social group (APA, 2023).” If we want to improve our culture and community, we have to start within our circle of influence and move outwards from there. We have to focus on influencing from the bottom. Start small. Start at the bottom. Advocacy can be both informal and formal.
We can start in the smallest areas of influence and work our way up to larger areas of society. We can embody the values and principles we are advocating in our workforce or at school. While this doesn’t erase factors or influences that are outside of our control, it does shift the frame from having no power and control to having some power and control. We each have limitations to our power to influence culture but oftentimes we underestimate our power because we don’t know how to use it. According to, “Changing Organizations From Below”, there are always highly motivated, change-craving employees that are highly motivated who can develop informal power to effect change. Oftentimes ordinary people possess tremendous amounts of informal power that can produce radical lasting changes but this requires these people to know how to wield that power (Ma, 2024).” We can all start in the areas we have control, and by reshifting our focus increase our own feelings of empowerment to make cultural changes.
According to BetterCulture, “Culture that is only defined from the top can quickly become culture theater—where the right words are said in presentations and posters, but day-to-day behaviors don’t match (Hoogeveen).” There are several core tenets of a bottom-up approach to improving culture. Creating a strong environment and culture involves people at every level taking ownership of the culture, modeling the right behaviors, and collaborating with your peers to build a better culture (Hoogeveen).
Another element is consistent and thousands of micro-behaviors among peers. These behaviors then compound to shape the culture. Another core attribute is, “Top-down programs are limited by bandwidth. Peer-led behavior spreads faster, sticks better, and travels farther (Hoogeveen).” By peers taking on a leadership mindset, leadership becomes multiplied.
Another tenet of this approach is practicing the behaviors that you want to see in the culture regularly. As peers, when we see what we like we can reinforce it positively, provide recognition, and hold each other accountable when we fall short of that standard. Lastly, we can use these behaviors to form rituals, systems, and routines to further embody these cultural changes as a part of everyday life rather than isolated one-off behaviors (Hoogeveen).
“The bottom-line message for anyone seeking to change things from below is: Don’t wait for the formal power structure to create needed change: they rarely will. Rather, acquire and wield informal power to change things by finding and nurturing relationships with people who have the same motivation you do (Hasseltine, 2024).” Top-down leadership is important, it’s not zero-sum, either-or. Strong leadership from above can be useful for casting a mission/vision, setting standards, and providing resources and opportunities (Hoogeveen). However, for the average person who may not hold a position in a formal power structure, start at the bottom, start where you are. If you do have leadership/authority: therapists, coaches, teachers, managers, etc., that’s great because now you have the capability to influence culture from both the top and the bottom. Through this model, “everyone is a leader—because everyone is a culture builder (Hoogeveen).”
How Can We Be Better Mental Health Advocates?
Specifically, we can start to be better advocates for mental health by educating ourselves on the basics of mental health if we are not informed. If we have an understanding of mental health already, we can learn about areas we’re not as familiar with (7 Steps). We can advocate for reducing stigma around issues related to mental health such as anxiety, depression, PTSD, substance use disorder, panic disorder, and more. One of the ways we can destigmatize these topics is by speaking about them openly. As a disclaimer, when advocating through self-disclosure, it is of course each and every person’s decision to share what they are comfortable with. By talking about issues openly, we are modeling that it is acceptable to have struggled and overcome these issues and making these topics less taboo (SonderMind, 2023).
Another way you can help is by supporting someone who needs help. This could mean a family member, a friend, a coworker, etc. You can support someone who you feel is struggling in your circle by listening and withholding judgment, and providing emotional support and validation. This can help people in your circle know that they have a support system within their family and friends and that professional support is there if they want/need it (SonderMind, 2023).
Language is another way we can influence general attitudes, connotations, beliefs, and perceptions towards mental health or certain topics and conditions. Policing or regulating minor mishaps may not land or deliver well. However, we can advocate for language that is supportive rather than stigmatizing through our own language in our day to day life. Being mindful of our language does not mean not being candid, it means being precise, direct, accurate, empowering, and supportive in the language choices you make in conversation (SonderMind, 2023).
Last but not least, you can embody the philosophy of the cultural change you want to see through your actions in your everyday life. You can advocate in multiple domains/areas of your life. Keep in mind that advocacy does not have to be grand or
loud or involve big hauling interventions. It can mean modeling these ideas at school in the classroom if you’re a student. Other common areas and situations where you can advocate and model these ideas are: at work, with your family, with peers and acquaintances, in public spaces with strangers, in your friend group, with your sports team.
Some Examples of Improving Culture and Mental Health Advocacy
- Learning about a certain topic of mental health when you’re unsure of how to deal with a certain situation or support someone more effectively
- Disclosing a mental health struggle with a friend or significant other to let them know it’s okay to talk about it
- Demonstrating vulnerability to your children as a father
- Checking in on a coworker to see how they are doing or handling stress at work
- Checking in on your sibling who seems to be struggling, checking in on your child, asking how they’re doing or handling things
- Offering nonjudgmental listening to your friends or significant other
- Encouraging your fellow teammates to talk about mental health struggles they may be facing in their sport or outside of their sport
- Using language like, “My friend has struggled with bipolar in the past” rather than “she’s bipolar”
- Supporting a fellow classmate if they seem stressed
- Including people of different ethnicities and backgrounds into conversations
Overview of Actionable Solutions
- Educating ourselves on mental health
- Self-disclosure – share your own mental health experiences
- Supporting someone who needs help
- Language – being precise, accurate, direct, empowering and supportive
- Embodying the philosophy of the cultural change you want to see through your actions in your everyday life (“practice what you preach”)
References
- Haseltine, E. (2024, July 10). Changing organizations from below. Psychology Today. https://www.psychologytoday.com/us/blog/long-fuse-big-bang/202407/changi ng-organizations-from-below
- Hoogeveen, B. (n.d.). Culture from the ground up: Why bottom-up culture building is the future of great workplaces. BetterCulture. https://betterculture.com/culture-from-the-ground-up/
- Mental Health America. (n.d.). 7 steps to becoming an advocate. https://mhanational.org/resources/become-advocate/
- SonderMind. (2023, May 1; updated 2024, December 9). How to be a mental health advocate.
- https://www.sondermind.com/resources/articles-and-content/how-to-be-a-men tal-health-advocate/
- American Psychological Association. (2023). Culture. In APA Dictionary of Psychology.